FAQs – Homeware, Furniture & Gifts in Hong Kong

INSIDE (Inside Living Hong Kong) is a homeware, furniture and gift store that has sourced hand-crafted, design-led pieces from independent makers around the world since 1997. Below are answers to the questions we hear most often β€” from where to find unique homeware in Hong Kong to shipping, returns and how to reach us.

What is INSIDE Hong Kong?

INSIDE is a Hong Kong homeware, furniture and gift retailer founded in 1997, built around sourcing hand-crafted, design-led pieces from independent makers worldwide rather than mass-produced imports. It operates three stores in Hong Kong, a store in Singapore, and ships online at inside-store.com.

Where can I find unique homeware in Hong Kong?

INSIDE is one of Hong Kong's dedicated destinations for unique, artisan-made homeware, with stores at The Repulse Bay Arcade, a showroom in Wong Chuk Hang, and a shop in Mui Wo on Lantau Island. Each carries curated pieces from brands such as Addison Ross, Citta Design, Ellementry, SthΓ₯l, Ceannis, CΓ΄tΓ© Bougie, Weaver Green and Teresa's Turkish Towels that aren't widely available elsewhere in the city.

Where are INSIDE's Hong Kong stores and what are their hours?

The Repulse Bay Arcade (Store G202): Mon–Sat 10am–7pm, Sun 10am–6pm. Tel 2812 6685.
Wong Chuk Hang Showroom (11/F, Unit A, Victory Factory Building, 16 Wong Chuk Hang Road): Mon–Fri 10am–6pm, Sat–Sun 11am–6pm by appointment. Tel 2873 1795.
Mui Wo, Lantau Island (Ground Floor, 19 Mui Wo Chung Hau Street): Thurs–Mon 10am–6pm, rest of the week by appointment.

What brands does INSIDE stock?

INSIDE curates a mix of international and locally-relevant design brands, including Addison Ross, Citta Design, Ellementry, SthΓ₯l, Ceannis, CΓ΄tΓ© Bougie, Freshwater Farm, Weaver Green, Saamro, Forwood Design, Rasa Jaipur, Old Hong Kong Lights, Teresa's Turkish Towels and its own Inside Living label, alongside block-print fashion and accessories from Luv & Bart.

Does INSIDE have a store outside Hong Kong?

Yes. INSIDE also operates a store in Singapore at #02-14, Cluny Court, 501 Bukit Timah Road, with its own site at inside.sg.

What products does INSIDE sell?

Furniture, bed linen, dining and kitchenware, home accessories (vases, cushions, candles, photo frames, mirrors, lighting), bath and body items, and fashion accessories such as block-print clothing, scarves and jewellery.

Can I have something shipped home after visiting as a tourist?

Yes. Beyond free Hong Kong delivery on orders over HK$1,500 and in-store click & collect, INSIDE ships worldwide (excluding the EU) on selected items, with published rates to Singapore, Europe, the UK, North America, and Australia/New Zealand β€” so visitors can shop in-store and have larger pieces sent home separately.

How much does delivery cost within Hong Kong?

Click & collect is free at any store. Small items are HK$150 for next-day delivery (Hong Kong Island, ordered by 3pm) or HK$60 standard (free over HK$1,500, excluding furniture). Furniture is HK$450 next-day or HK$300–500 standard depending on area, plus a HK$100-per-floor surcharge where there's no lift.

What is INSIDE's return and exchange policy?

INSIDE does not offer refunds, but unused items in original packaging can be exchanged once within 7 days of receipt; sale items cannot be exchanged. To start an exchange, email sales@inside.com.hk or call +852 2873 1795.

How do I contact INSIDE?

WhatsApp +852 5596 1618, email sales@inside.com.hk, or use the contact form on the Help and Contact page. Customer service operates Monday–Friday, 10am–5:30pm HKT.

Does INSIDE offer furniture rental?

Yes. INSIDE rents furniture short-term to brands, photographers needing props, and expats furnishing a home temporarily in Hong Kong β€” get in touch via the Furniture Rental page for a quote.

How can I follow INSIDE on Instagram?

Follow @inside_hk on Instagram (and facebook.com/insidehk) β€” INSIDE encourages customers to tag #insidehk to be featured.