Shipping & Returns
Delivery charges vary depending on the type of products ordered, the location, and the service you select. Delivery charges cannot be refunded.
See the table below for the shipping charges and delivery times:
Delivery - Hong Kong |
Standard deliveryWithin 5 working days |
Next dayOrder by 3pm |
|
Click & collect - Store pick up |
FREE | |
| SMALL ITEMS - Hong Kong Island | HK$80.00 | HK$180.00 |
| SMALL ITEMS - Elsewhere in Hong Kong (Kowloon and the New Territories) | HK$100.00 | N/A |
| SMALL ITEMS - Lantau | HK$100.00 | Collect from shop |
| SMALL ITEMS - Orders of HK$2,000 and over | FREE | As above |
| LARGE ITEMS AND FURNITURE | Quoted at the time of sale, or free pick up from our shops with two days' notice | |
Overseas Delivery (Selected items only)Standard shipping with tracking. Quoted at the time of sale; estimates below. |
Estimate |
|
| Singapore | SG$25.00 | |
| Macau | HK$100.00 | |
| United Kingdom | £40.00 | |
| Europe, non-EU countries only | €58.00 | |
| Australia & New Zealand | AU$48.00 | |
| North America (US and Canada) | US$90.00 | |
Furniture items include: Bed, Headboard, Cabinets, Chest of Drawers, coffee Tables, Side Table, Console, Dining tables, Office Desks, Shelves, Sofas, Chairs, Stool, Table lamps, Floor lamps, Rugs, Mirrors, Wall art, Laundry box, Umbrellas.
Please note: A HK$100 per floor surcharge will be added if there is no elevator or the product doesn’t fit inside the elevator.
The expected delivery times are estimates only. INSIDE will not be liable to you for any loss or damage.
If there is no one at the delivery address to receive the Product, the Product will be returned to the INSIDE warehouse.
Orders placed outside Hong Kong may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.
Refund Policy
Regular-priced items, still in original condition, returned within 7 days of receipt may be refunded with a credit note. These can be used either at the website or in one of our shops. Credit notes are valid for 6 months from the date of issue.
Exchange Policy
We hope that you're happy with your purchase at INSIDE. However, if you are not 100% satisfied with your purchase, you may exchange a regular-priced item, unused and in its original condition, within 7 days of receipt.
How to exchange:
1. Request an exchange by emailing sales@inside.com.hk. Or, call INSIDE Customer Services Mon-Fri between 10.00AM to 5.30PM (HKT) on: +852 2873 1795. We will confirm the exchange request by email.
2. Please include your "proof of purchase". This may be your invoice, bank statement, order confirmation from INSIDE, or delivery note.
3. Return the goods within 7 days to:
11/F, Unit A, Victory Factory Building,
16 Wong Chuk Hang Road,
Hong Kong
Tel: +852 2873 1795
Sale items
Unfortunately, sale items cannot be exchanged.
Please note:
- All products must be returned in their original, unused condition, with all packaging intact within 7 days.
- You are responsible for the cost of returning the goods.
- The goods are your responsibility until they reach us.
- Products can be exchanged once.
- Exchange will not be accepted on items in any way used, unprofessionally, cleaned & damaged or altered. INSIDE reserves the right to determine the above mentioned conditions.