Shipping & Returns
Delivery charges vary depending on the type of products ordered, the location, and the service you select. No refunds available.
See the table below for the shipping charges and delivery times:
Delivery Service - Hong Kong |
Price |
|
Click & collect - Store pick up |
FREE |
| SMALL ITEMS - Next Day Delivery - Order by 3pm to receive next working day to Hong Kong island only | HK$150.00 |
|
SMALL ITEMS - Standard shipping - Delivery within 5 working days
$0.00 – $1499.99
|
HK$60.00 |
|
SMALL ITEMS - Free standard shipping (min. order HK$1500) - Delivery within 5 working days
$1500.00 and up
|
FREE |
| FURNITURE - Next Day Delivery - Order by 3pm to receive next working day to HK island, Kowloon, any Pier | HK$450.00 |
|
FURNITURE - Standard shipping to HK island, Kowloon, any Pier - Delivery within 5 working days
$2,000.00 and up
|
HK$300.00 |
|
FURNITURE - Standard shipping to New Territories, Tung Chung, Ma Wan, Discovery Bay - Delivery within 5 working days
$2,000.00 and up
|
HK$500.00 |
Worldwide Delivery (Selected items only)Standard shipping with tracking |
Price |
|
Singapore |
SG$25.00 |
| Europe | € 58.00 |
| Australia & New Zealand | AU$48.00 |
| United Kingdom | ￡50.00 |
| North America | US$90.00 |
Furniture items include: Bed, Headboard, Cabinets, Chest of Drawers, coffee Tables, Side Table, Console, Dining tables, Office Desks, Shelves, Sofas, Chairs, Stool, Table lamps, Floor lamps, Rugs, Mirrors, Wall art, Laundry box,Umbrellas.
Please note: A HK$100 per floor surcharge will be added if there is no elevator or the product doesn’t fit inside the elevator.
The expected delivery times are estimates only. INSIDE will not be liable to you for any loss or damage.
If there is no one at the delivery address to receive the Product, the Product will be returned to the INSIDE warehouse.
Orders placed within Hong Kong or goods shipped to a Hong Kong residence are subject to the Hong Kong GST. Orders placed outside Hong Kong may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.
Refund Policy
Unfortunately, we have a no refund policy.
Exchange Policy
We hope that you're happy with your purchase at INSIDE. However, if you are not 100% satisfied with your purchase, you may exchange any item in its original, unused condition for exchange within 7 days from receipt of goods.
How to exchange:
1. Request an exchange by emailing sales@inside.com.hk. Or, call INSIDE Customer Services a Mon-Fri between 10.00AM to 5.30PM (HKT) on: +852 2873 1795. We will confirm the exchange request by email.
2. Please include your "proof of purchase". This may be your invoice, bank statement, order confirmation from INSIDE, or delivery note.
3. Return the goods within 7 days to:
11/F, Unit A, Victory Factory Building,
16 Wong Chuk Hang Road,
Hong Kong
Tel:+852 2873 1795
Sales items
Unfortunately, sale items cannot be exchanged.
Please note:
- All products must be returned in its original, unused condition, with all packaging intact within 7 days.
- You are responsible for the cost of returning the goods.
- The goods are your responsibility until they reach us.
- Products can be exchanged once.
- Exchange will not be accepted on items in any way used, unprofessionally, cleaned & damaged or altered. INSIDE reserves the right to determine the above mentioned conditions.